Once your order is complete, your journey with ITUNU Marketplace doesn’t end there. We encourage users to share honest feedback, understand our refund policies, and explore answers to common questions for a seamless experience every time.
Your feedback helps others shop confidently and helps vendors improve their service.
How to Leave a Review:
Go to “My Orders.”
Select the completed order in the previous tab.
Tap “Review.”
Rate your experience (1–5 stars) and write a short comment about items purchased and Delivery Personnel:
Product quality
Delivery timeliness
Customer service
Packaging or presentation
Why It Matters:
Reviews help other users make informed decisions.
Constructive criticism helps vendors improve.
Exceptional reviews encourage great service across the platform.
Note: You can only review a product or vendor once your order has been marked as completed.
We understand that sometimes things don’t go as planned. If something is wrong with your order, we’ll do our best to make it right.
What Is Eligible for Return or Refund?
Spoiled or Damaged Goods (e.g., leaked containers, expired items)
Incorrect Items (e.g., you received the wrong product)
Incomplete Orders (e.g., missing items not marked as “out of stock”)
Non-delivery (e.g., order was not fulfilled or never arrived)
What Is NOT Eligible:
Change of mind after delivery
Incorrect orders caused by user error (e.g., wrong address submitted)
Opened or partially used food items (unless spoiled or damaged)
Orders outside the cancellation/refund time frame
How to Request a Refund:
Go to “My Orders”
Tap on the order and select “Report an Issue”
Provide a reason, upload photo evidence if needed
ITUNU Support will respond within 24–48 hours
Refund Options:
Refund to original payment method
Store credit (for faster use within the platform)
Replacement (when applicable and available)
Timeline: Refunds are typically processed within 5–7 business days, depending on your bank/payment provider.